Subject: Re: Re: Refund not processed#6246044658
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 20:45:27 +0000

Dear Shakeeb,      We have published the RTO status for the mentioned AWB to the API Gateway. As of now, we are proceeding with the ticket # 185506 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.       After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.              You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/06719d9807d0461a53d6130203e477020144cd2a524db994c0d82f03d040ac9f or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shailesh Bisht,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Tue, 22 Dec at 11:50 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team Pl change the status

 

 

   

   
 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Monday, December 21, 2020 8:03 PM 
To: [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: Re: Refund not processed#6246044658 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 We need your confirmation to proceed with the above request. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/06719d9807d0461a53d6130203e477020144cd2a524db994c0d82f03d040ac9f or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks and Regards,

 

  

 

Nishant Kamal 
Technical Engineer |
FarEye 

 

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 || www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Mon, 21 Dec at 3:41 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Shakeeb, 

 

   

 
 Greeting from FarEye! 
We have received your concern regarding initiating the RTO for the shared order. 
We will revert you back as soon as we have an update or need any details to proceed further. 
We are working on the same. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/06719d9807d0461a53d6130203e477020144cd2a524db994c0d82f03d040ac9f or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Saurabh Deo, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Mon, 21 Dec at 3:26 PM
, Shakeeb Arsalan <[email-masked]> wrote:

 

 
 
Hi Team, 
 
PFA and initiate the RTO for the order 6246044658 as it was returned to the WH on 5th of Dec 2020 
 
Regards 
Shakeeb

 

  

 

 

From:
"Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, December 21, 2020 3:24:39 PM 
Subject: Refund not processed#6246044658

 

   

 

 Hi Team, 

 

 
 
 Order Id: 6246044658 

 

 
 
 Order status: IN_PROGRESS 

 

 
 
 Tracking ID: Z2376461 

 

 
 
 Issue description: the order returned to warehouse (not delivered) on 05/12/2020 as per online tracking, but as hypris the order still IN_PROGRESS. 

 
 
 The customer asking about refund, so kindly check and do the needful. 

 

 
 
 Regards, 

 
 
 Samer 

 

  

 

 

 

185506:211857

 

 

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