Subject: RE: Re: Refund not processed#6246044658
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 22 Dec 2020 06:20:18 +0000

Dear Team Pl change the status

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Monday, December 21, 2020 8:03 PM
To: [email-masked]
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: Re: Re: Refund not processed#6246044658

External email sender, please take precaution.
Dear Vishwajeet,

We need your confirmation to proceed with the above request.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/06719d9807d0461a53d6130203e477020144cd2a524db994c0d82f03d040ac9f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F06719d9807d0461a53d6130203e477020144cd2a524db994c0d82f03d040ac9f&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C8c3bb8bab82d4a4e8b8708d8a5c9e9be%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441633915230584%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jBmFj8X4%2B8Pr5VqfYuywQgUknzZTf1%2FzB0apNQ9Bmak%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C8c3bb8bab82d4a4e8b8708d8a5c9e9be%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441633915230584%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=H99jiJcHp620fz9ynaVSQmyCqBIL7uKIk%2Fbt9CBgV8Y%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
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On Mon, 21 Dec at 3:41 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Shakeeb,

Greeting from FarEye!
We have received your concern regarding initiating the RTO for the shared order.
We will revert you back as soon as we have an update or need any details to proceed further.
We are working on the same.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/06719d9807d0461a53d6130203e477020144cd2a524db994c0d82f03d040ac9f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F06719d9807d0461a53d6130203e477020144cd2a524db994c0d82f03d040ac9f&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C8c3bb8bab82d4a4e8b8708d8a5c9e9be%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441633915240580%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Twsrl1vuwCQGsy7Y5OoXxadMSvLp6faIN81zcmuN8cc%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C8c3bb8bab82d4a4e8b8708d8a5c9e9be%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441633915250573%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BQyZcKJNPbbDgkJv3WEokhVIQpRDZqOfShnHoOEl9i8%3D&reserved=0> to check the details.
Thanks and Regards,

 Saurabh Deo, Technical Engineer
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On Mon, 21 Dec at 3:26 PM , Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

PFA and initiate the RTO for the order 6246044658 as it was returned to the WH on 5th of Dec 2020

Regards
Shakeeb

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 3:24:39 PM
Subject: Refund not processed#6246044658

Hi Team,

Order Id: 6246044658

Order status: IN_PROGRESS

Tracking ID: Z2376461

Issue description: the order returned to warehouse (not delivered) on 05/12/2020 as per online tracking, but as hypris the order still IN_PROGRESS.
The customer asking about refund, so kindly check and do the needful.

Regards,
Samer

185506:211857
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