Subject: Ticket Assigned - Conversation with yrashed7788
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 22 Apr 2023 14:47:52 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yrashed7788 yrashed7788                    [email-masked]           06:34 PM, 22nd Apr                     yrashed7788                    Hello           06:34 PM, 22nd Apr                     yrashed7788                    They send message for me           06:35 PM, 22nd Apr                     yrashed7788                    my order is ready but still didn’t they not delivered for me           06:36 PM, 22nd Apr                     yrashed7788                    if they will not delivered today I will cancel it. !!           06:36 PM, 22nd Apr                     yrashed7788                    and I want my money back!           06:36 PM, 22nd Apr                   Samer                   Hi Yusuf, Good Evening. Thank you for contacting SPLASH. My name is Samer. I will be happy to assist you.           06:37 PM, 22nd Apr                     yrashed7788                    Please check my order where           06:37 PM, 22nd Apr                   Samer                   Please allow me a moment to check this for you.           06:38 PM, 22nd Apr                     yrashed7788                             06:38 PM, 22nd Apr                     yrashed7788                    Ok           06:40 PM, 22nd Apr                   Samer                   I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry for this delay.           06:41 PM, 22nd Apr                   Samer                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             06:41 PM, 22nd Apr                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           06:41 PM, 22nd Apr                     yrashed7788                    I want it today !           06:41 PM, 22nd Apr                     yrashed7788                    if the order not arrived today I will cancel !!!           06:42 PM, 22nd Apr                     yrashed7788                    this not my problem!!!           06:42 PM, 22nd Apr                   Samer                   We sincerely apologise for the inconvenience caused to you.           06:42 PM, 22nd Apr                     yrashed7788                    that’s ur problem           06:42 PM, 22nd Apr                   Samer                   The reason for the delay is due to the Eid holiday, the first day of the Eid, the shipping company was off           06:42 PM, 22nd Apr                     yrashed7788                    which company will deliver the order. ?           06:42 PM, 22nd Apr                     yrashed7788                    but today is working !!!           06:43 PM, 22nd Apr                     yrashed7788                    U must put note that first of Eid it’s off !!!           06:43 PM, 22nd Apr                   Samer                   You can now track it online at LMG  using tracking number FP0422230001700.           06:43 PM, 22nd Apr                     yrashed7788                    What’s LMG ?           06:44 PM, 22nd Apr                   Samer                   LMG: LandMark Group           06:45 PM, 22nd Apr                     yrashed7788                    No u must connect with them and tell them to be fast !           06:45 PM, 22nd Apr                   Samer                   Do you have another inquiry I can assist you with?           06:45 PM, 22nd Apr                     yrashed7788                    Yes           06:45 PM, 22nd Apr                     yrashed7788                    I have           06:45 PM, 22nd Apr                     yrashed7788                    I want my order before 7 pm           06:45 PM, 22nd Apr                   Samer                   We will do our best to deliver your order ASAP           06:45 PM, 22nd Apr                   Samer                   Do you have another inquiry I can assist you with?           06:45 PM, 22nd Apr                   Samer                   It was a pleasure to assist you. Thank you for shopping with Splash  Have a wonderful day.           06:47 PM, 22nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6140198