Subject: Ticket Assigned - Conversation with jana8538
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 22 Apr 2023 14:39:33 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jana8538 jana8538                    [email-masked]           06:27 PM, 22nd Apr                     jana8538                    hello           06:27 PM, 22nd Apr                     jana8538                    my order has been out for delivery for 5 hours now and i haven’t received it           06:27 PM, 22nd Apr                     jana8538                    can i please contact the driver or something as i need to leave the house soon           06:27 PM, 22nd Apr                     jana8538                    this is the tracking number FP0422231000780           06:28 PM, 22nd Apr                   Samer                   Hi Jana, Good Evening. Thank you for contacting Max. My name is Samer. I will be happy to assist you.           06:31 PM, 22nd Apr                     jana8538                    ok           06:31 PM, 22nd Apr                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:31 PM, 22nd Apr                     jana8538                    ok           06:32 PM, 22nd Apr                   Samer                   We have checked and it appears that the following order number: 7828192714 was placed on 21/04/2023.           06:32 PM, 22nd Apr                   Samer                   Please note normally the delivery time frame is 2-3 business days. The tracking number for your order is FP0422231000780 and you can track it here: LMG.           06:32 PM, 22nd Apr                   Samer                   I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry  for this delay.           06:33 PM, 22nd Apr                     jana8538                    ok can i please contact the driver           06:33 PM, 22nd Apr                   Samer                   Our courier partner will contact you to arrange a time for delivery ASAP           06:34 PM, 22nd Apr                     jana8538                    ok           06:34 PM, 22nd Apr                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           06:34 PM, 22nd Apr                   Samer                   Do you have another inquiry I can assist you with?           06:34 PM, 22nd Apr                   Samer                   It was a pleasure to assist you. Thank you for shopping with Max  Have a wonderful day.           06:36 PM, 22nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6140183