Subject: Ticket Assigned - Conversation with jana8538
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 22 Apr 2023 13:09:01 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jana8538 jana8538                    [email-masked]           04:37 PM, 22nd Apr                     jana8538                    hello           04:37 PM, 22nd Apr                     jana8538                    hello           04:37 PM, 22nd Apr                     jana8538                    i wanna know if my order will be delivered today?           04:38 PM, 22nd Apr                   Samer                   Hi Jana, Good Afternoon. Thank you for contacting Max. I'm Samer. I will be happy to help you.           04:47 PM, 22nd Apr                   Samer                   Could you please share your order number so that I can assist you further?           04:51 PM, 22nd Apr                   Samer                   Hi, I'm not getting a response from you. Are we still connected?           04:56 PM, 22nd Apr                     jana8538                    hello           04:57 PM, 22nd Apr                     jana8538                    FP0422231000780           04:57 PM, 22nd Apr                     jana8538                    there is no tracking available but the eta is today           04:57 PM, 22nd Apr                   Samer                   Thank you for sharing the details. Please allow me a moment to check this for you.           05:01 PM, 22nd Apr                   Samer                   Thank you for your patience.           05:03 PM, 22nd Apr                   Samer                   We sincerely apologise for the inconvenience caused to you.           05:04 PM, 22nd Apr                   Samer                   We have checked and it appears that the following order number: 7828192714 was placed on 21/04/2023           05:05 PM, 22nd Apr                   Samer                   Please note normally the delivery time frame is 1-2 business days .           05:05 PM, 22nd Apr                   Samer                   I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry for this delay. I know that you’ve been waiting for it.           05:07 PM, 22nd Apr                   Samer                   The courier team will deliver your order within 24 hours           05:07 PM, 22nd Apr                   Samer                   Do you have another inquiry I can assist you with?           05:07 PM, 22nd Apr                   Samer                   It was a pleasure to assist you. Thank you for shopping with Max  Have a wonderful day.           05:08 PM, 22nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6139931