Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 22 Apr 2023 13:03:37 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    [email-masked]           04:39 PM, 22nd Apr                     User                    Hello pls reply           04:39 PM, 22nd Apr                     User                    When will my order come ?           04:39 PM, 22nd Apr                     User                    Its showing request for reshedule           04:40 PM, 22nd Apr                     User                    Why is it showing request for reshedule           04:40 PM, 22nd Apr                     User                    Pls reply           04:40 PM, 22nd Apr                   Samer                   Hi Nawaz, Good afternoon. Thank you for contacting Max. My name is Samer. I will be happy to assist you.           04:48 PM, 22nd Apr                   Samer                   Please allow me a moment to check this for you.           04:52 PM, 22nd Apr                   Samer                   We apologize for the delay in delivering your package. We understand that you were expecting to receive it by a certain date and that the delay may have caused you inconvenience.           04:53 PM, 22nd Apr                   Samer                   We are sorry for any frustration that this may have caused and assure you that we are doing everything we can to get your package to you as soon as possible.           04:53 PM, 22nd Apr                   Samer                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:56 PM, 22nd Apr                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           04:56 PM, 22nd Apr                   Samer                   Do you have another inquiry I can assist you with?           04:57 PM, 22nd Apr                   Samer                   It was a pleasure to assist you. Thank you for shopping with Max  Have a wonderful day.           04:59 PM, 22nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6139903