Subject: Ticket Assigned - Conversation with Razin Es
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Apr 2023 09:19:44 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Razin Es Razin Es                    [email-masked]           01:09 PM, 22nd Apr                     Razin Es                    Dear Team, I have received a damaged item from my last order. Kindly advice further.           01:09 PM, 22nd Apr                   Samer                   Hi Razin. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           01:15 PM, 22nd Apr                   Samer                   We sincerely apologise for the inconvenience caused to you.           01:15 PM, 22nd Apr                   Samer                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.           01:15 PM, 22nd Apr                   Samer                   We will accept a return of your item. Below you will find 
 the process for initiating the return:  You can contact our customer support team at 800-6927  to make a return and to be notified of the refund amount based on our return policy.  - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. - You can now drop off your return to any (Centrepoint) store across the UAE.           01:16 PM, 22nd Apr                   Samer                   Do you have another inquiry I can assist you with?           01:17 PM, 22nd Apr                   Samer                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           01:19 PM, 22nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6139181