Subject: Ticket Assigned - Conversation with Asif Bajwa
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 22 Apr 2023 08:41:22 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asif Bajwa Asif Bajwa                    [email-masked]           12:29 PM, 22nd Apr                     Asif Bajwa                    Hi, I just bought a top and it doesn't have bottom(plazo), my wife isn't happy with this top (shirt) only.plz try to arrange plazo as well           12:29 PM, 22nd Apr                   Samer                   Hi Asif. Thank you for contacting Spalsh. I'm Samer. I will be happy to help you.           12:35 PM, 22nd Apr                   Samer                   We are truly sorry to hear that you have received an incomplete item than the one you originally ordered from our website.           12:35 PM, 22nd Apr                   Samer                   Unfortunately, we cannot re-ship the missing part of the product           12:37 PM, 22nd Apr                   Samer                   You can return your Splash product
  through:- You can contact our customer support team on 800-775274  to make a return and to be notified of the refund amount based on our return policy.  - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. - You can now drop off your return to any store across the UAE.           12:39 PM, 22nd Apr                   Samer                   Do you have another inquiry I can assist you with?           12:39 PM, 22nd Apr                   Samer                   It was a pleasure to assist you. Thank you for shopping with Splash  Have a wonderful day.           12:40 PM, 22nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6139046