Subject: Ticket Assigned - Conversation with zahraaalhamoodi
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 22 Apr 2023 08:37:18 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zahraaalhamoodi zahraaalhamoodi                    [email-masked]           12:18 PM, 22nd Apr                     zahraaalhamoodi                    Hello They send to me massage is my order is shipped but I didn’t receive it           12:18 PM, 22nd Apr                   Samer                   Good Morning Zahraa, Thank you for contacting Max. I'm Tawfik. I will be happy to help you.           12:29 PM, 22nd Apr                   Samer                   We apologize for the delay in delivering your package. We understand that you were expecting to receive it by a certain date and that the delay may have caused you inconvenience.           12:29 PM, 22nd Apr                   Samer                   Kindly note normally the delivery time frame is 2-3 business days. The tracking number for your order is FP0422231000523and you can track it here: LMG.           12:31 PM, 22nd Apr                   Samer                   The reason for the delay is due to the Eid holiday, the first day of the Eid, the shipping company was off           12:32 PM, 22nd Apr                   Samer                   Our courier partner will contact you to arrange a time for delivery ASAP.           12:33 PM, 22nd Apr                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           12:33 PM, 22nd Apr                   Samer                   Do you have another inquiry I can assist you with?           12:33 PM, 22nd Apr                   Samer                   It was a pleasure to assist you. Thank you for shopping with Max  Have a wonderful day.           12:36 PM, 22nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6139030