Subject: Ticket Assigned - Conversation with Mustafa
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 22 Apr 2023 07:51:00 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mustafa Mustafa                    [email-masked]           11:34 AM, 22nd Apr                     Mustafa                    I have ordered on 16 april and today is 22nd april still i have not recived my order In track my order It shows wrong address  On this address i have ordered many times how can it be wrong No call came from the person who has to deliver Very bad delivery service           11:34 AM, 22nd Apr                   Samer                   Dear Mustafa, Good Morning. Thank you for contacting Max. I'm Samer. I will be happy to help you.           11:41 AM, 22nd Apr                   Samer                   Please allow me a moment to check this for you.           11:45 AM, 22nd Apr                   Samer                   We apologize for the delay in delivering your package. We understand that you were expecting to receive it by a certain date and that the delay may have caused you inconvenience.           11:45 AM, 22nd Apr                   Samer                   We are sorry for any frustration that this may have caused and assure you that we are doing everything we can to get your package to you as soon as possible. We are currently investigating the cause of the delay and will take steps to prevent it from happening again in the future.           11:45 AM, 22nd Apr                   Samer                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:46 AM, 22nd Apr                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           11:47 AM, 22nd Apr                   Samer                   Do you have another inquiry I can assist you with?           11:47 AM, 22nd Apr                   Samer                   It was a pleasure to assist you. Thank you for shopping with MAX  Have a wonderful day.           11:50 AM, 22nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6138861