Subject: Ticket Assigned - Conversation with nourelbatran6
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Apr 2023 15:25:47 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nourelbatran6 nourelbatran6                    [email-masked]           07:14 PM, 21st Apr                     nourelbatran6                    I received my order it was 3 items one of them was damaged “men set pyjama “ pants have many holes it was gift and i’m disappointed when he try to wear it find the many holes           07:14 PM, 21st Apr                   Samer                   Hi Nour, Good Evening, Thank you for contacting Splash. This is Samer, I will be happy to help you.           07:16 PM, 21st Apr                     nourelbatran6                             07:17 PM, 21st Apr                     nourelbatran6                             07:18 PM, 21st Apr                     nourelbatran6                             07:18 PM, 21st Apr                   Samer                   We sincerely apologise for the inconvenience caused to you.           07:20 PM, 21st Apr                   Samer                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.           07:20 PM, 21st Apr                   Samer                   We will accept a return of your item. Below you will find the process for initiating the return: - You can contact our customer support team on 800-6927  to make a return and to be notified of the refund amount based on our return policy.  - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           07:22 PM, 21st Apr                   Samer                   Do you have another inquiry I can assist you with?           07:23 PM, 21st Apr                   Samer                   It was a pleasure to assist you.Thank you for shopping with Splash  Have a wonderful day.           07:25 PM, 21st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6137447