Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 14:46:46 +0000 (UTC)

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please find the attached pics with explanation. The seat cushion is not a proper fit.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Kindlt resolve.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Devika Sharma</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">66570652</span></div>
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<div>From:<span lang="EN-US"> Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> 20 April 2023 09:21<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> Re: [#6120778] - Returns</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Devika,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to Homecentre.</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing the issue so
 that we can investigate further and assist you accordingly with this.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are looking forward to hearing from you soon. Thank you for your help!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
Homecentre Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6120778:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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Attachments :
1. <a href='https://helpae.homecentre.com/helpdesk/attachments/2044017843817'>Side view- Approx. 2 inch cushion is out from frame.jpg</a><br />2. <a href='https://helpae.homecentre.com/helpdesk/attachments/2044017843818'>Front view-cushion coming out of the edge.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6120778