Subject: New Reply Received - Re: Share your feedback with us
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 09:53:21 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div><br></div>
<div dir="auto">No items delivered </div>
<div dir="auto">You send message saying item damaged during shipment and you could not delivered  </div>
<div dir="auto">The order is under process 5 days under process </div>
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<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 20 Apr 2023 at 12:33 PM Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Boukuhail,<br><br>Thank you for reaching out to Homecentre.</div>
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<div style="line-height:1.38"><span style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap'>We apologise for the inconvenience caused.</span></div>
<div style="line-height:1.38"><br></div>
<div style="line-height:1.38"><span dir="ltr" style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap'>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.</span></div>
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<span dir="ltr" style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap'>​</span><br>
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<div style="line-height:1.38"><span dir="ltr" style='font-size:11pt;font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0);text-decoration:none;white-space:pre-wrap'> At this time we do not have the option to offer an exchange, but we welcome you to shop for a new piece on our website or from a store near you and return the damaged product to us.</span></div>
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<span dir="ltr" style='font-size:11pt;font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0);text-decoration:none;white-space:pre-wrap'>​</span><br>
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<div style="line-height:1.38"><span dir="ltr" style='font-size:11pt;font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0);text-decoration:none;white-space:pre-wrap'>We would like to inform you that we have raised a return request for the items and our courier team will get in touch with you to collect the items, and it will take 2-5 business days.</span></div>
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<span dir="ltr" style='font-size:11pt;font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0);text-decoration:none;white-space:pre-wrap'>​</span><br>
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<div style="line-height:1.38"><span dir="ltr" style='font-size:11pt;font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0);text-decoration:none;white-space:pre-wrap'>Feel free to get in touch with us for further assistance.</span></div>
<div><span id="m_-668675820890268443docs-internal-guid-66d3cd47-7fff-295e-094e-a8aabe5ad1c4"> </span></div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br>Homecentre Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6122254