Subject: Re: [#6119737] - Returns
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 07:27:50 +0000

Hi Samer Salmeh,  Replaced      Regards,  Abdul Hakeem   
                           
                            On
                            Wed, 19 Apr at  4:47 PM
                            ,  Samer Salmeh <[email-masked]>  wrote:
                             
 Hi Team,  Problem Statement:  WWD DAMAGED ITEM Order Date : Mar 31, 2023 Order ID: 8423288598 Tracking ID: 20579428423288598 Item ID: 163679645  - Harmony Fabric Recliner  Assistance Required: Damaged Item  
 
 Issue Description: The customer emailed us informing us that he/she received the item on 14/04/2023 but the item he received is not balanced, the customer also provided us the picture of damaged item.  Now customer is asking for a repair/ return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer a repair return or exchange to customer or not.  Regards, Samer