Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 10:38:08 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello good afternoon           02:14 PM, 17th Apr                   Samer                   Hi Dear Customer. Thank you for contacting Homecentre. I'm Samer. I will be happy to help you.           02:18 PM, 17th Apr                   Samer                   Hi, I'm not getting a response from you. Are we still connected?           02:21 PM, 17th Apr                     User                    Hello from yesterday , I want to pay for my order, but I could not, because the amount is wrong. The invoice is 30 dinars, and during the payment, it only gives me two dinars.           02:22 PM, 17th Apr                   Samer                   We sincerely apologise for the inconvenience caused to you.           02:23 PM, 17th Apr                   Samer                   Could you please share with us a screenshot of the issue?           02:24 PM, 17th Apr                     User                    ً ok           02:26 PM, 17th Apr                     User                             02:27 PM, 17th Apr                   Samer                   As we can see that the final amount of your order is 2.3KWD           02:29 PM, 17th Apr                   Samer                   The price difference may be due to offers and discounts           02:30 PM, 17th Apr                     User                    We tried many times to pay one time the order was 32 but it shows theres duple promotion items so we cancel 1 item then the payment was 25 kd then it rejects again           02:32 PM, 17th Apr                   Samer                   Kindly share your registered email ID for further assistance.           02:32 PM, 17th Apr                     User                    [email-masked]           02:33 PM, 17th Apr                   Samer                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:33 PM, 17th Apr                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           02:33 PM, 17th Apr                   Samer                   Do you have another inquiry I can assist you with?           02:34 PM, 17th Apr                     User                    Thank you very much           02:34 PM, 17th Apr                   Samer                   It was a pleasure to assist you. Thank you for shopping with Homecentre  Have a wonderful day.           02:36 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6093790