Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 13:07:13 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           04:34 PM, 16th Apr                     User                    Pls i talked to many staff from yesterday           04:34 PM, 16th Apr                     User                    regarding the order           04:34 PM, 16th Apr                     User                    so can any one help           04:34 PM, 16th Apr                     User                    if u don’t knows           04:34 PM, 16th Apr                     User                    let me know           04:35 PM, 16th Apr                     User                    to stop talking to u           04:35 PM, 16th Apr                   Samer                   Hi Dear Customer. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           04:55 PM, 16th Apr                   Samer                   Thank you for your patience.           05:00 PM, 16th Apr                   Samer                   We apologize for the delay in delivering your package. We understand that you were expecting to receive it by a certain date and that the delay may have caused you inconvenience.  We are sorry for any frustration that this may have caused and assure you that we are doing everything we can to get your package to you as soon as possible. We are currently investigating the cause of the delay and will take steps to prevent it from happening again in the future.           05:00 PM, 16th Apr                   Samer                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:03 PM, 16th Apr                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           05:03 PM, 16th Apr                   Samer                   Do you have another inquiry I can assist you with?           05:03 PM, 16th Apr                   Samer                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           05:05 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6084002