Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 11:31:09 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hie , i need to know that when shall my order be pickup as i have placed in for return from last Wednesday or Thursday           03:01 PM, 16th Apr                     User                    twice it failed for pickup           03:01 PM, 16th Apr                   Samer                   Hi Dear Customer. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           03:13 PM, 16th Apr                   Samer                   We sincerely apologies for the inconvenience caused to you.           03:13 PM, 16th Apr                   Samer                   Could you please share your order number so that I can assist you further?           03:13 PM, 16th Apr                     User                    Ok           03:14 PM, 16th Apr                     User                    9425874820           03:17 PM,
  16th Apr                   Samer                   Hi, I'm not getting a response from you. Are we still connected?           03:17 PM, 16th Apr                     User                    9425874820           03:17 PM, 16th Apr                     User                    Order no.           03:18 PM, 16th Apr                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:19 PM, 16th Apr                     User                    Ok           03:19 PM, 16th Apr                   Samer                   Thank you for your patience.           03:23 PM, 16th Apr                   Samer                   We would like to inform you that a return request has been created on 12/04/2023. Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           03:23 PM, 16th Apr                     User                    Thing is once i got msg for pickup 
 , no one showed up and 2nd time i got a call and yet no one came for pickup           03:24 PM, 16th Apr                     User                    This is not right !           03:25 PM, 16th Apr                     User                    This time i hope someone is available for pickup           03:25 PM, 16th Apr                   Samer                    Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.            03:26 PM, 16th Apr                   Samer                   We will forward your issue to the courier team to expedite the collection process.           03:26 PM, 16th Apr                   Samer                   We request you to kindly allow us some time so that we can do the needful for you.           03:26 PM, 16th Apr                     User                    Ok           03:26 PM, 16th Apr                     User                    Thanks for help           03:27 PM, 16th A
 pr                   Samer                   Do you have another inquiry I can assist you with?           03:27 PM, 16th Apr                     User                    No , just get this one done , thanks           03:28 PM, 16th Apr                   Samer                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           03:29 PM, 16th Apr                     User                    You too           03:30 PM, 16th Apr                     User                    bye           03:30 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6082834