Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 10:01:17 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    No ...thank you for ur support           01:41 PM, 16th Apr                     User                    Can you tell when it vl be ready           01:41 PM, 16th Apr                     User                    Because it shows only 2-3 days but now almost 4 days           01:41 PM, 16th Apr                   Samer                   Hi Nisha, Thank you for contacting Splash, This is Samer, how can I assist you today?           01:48 PM, 16th Apr                   Samer                   Please allow me a moment to check your order information.           01:51 PM, 16th Apr                   Samer                   We apologize for the delay in delivering your package. We understand that you were expecting to receive it by a certain date and that the delay may have caused you inconvenience.           01:53 PM, 16th Apr                   Samer                   We are sorry for any frustration that this may have caused and assure you that we are doing everything we can to get your package to you as soon as possible.           01:53 PM, 16th Apr                   Samer                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:53 PM, 16th Apr                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           01:56 PM, 16th Apr                   Samer                   Do you have another inquiry I can assist you with?           01:56 PM, 16th Apr                   Samer                   It was a pleasure to assist you. Thank you for shopping with Splash  Have a wonderful day.           01:59 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6081809