Subject: Ticket Assigned - Conversation with Mohammad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 16:34:04 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohammad Mohammad                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  mohammad Bot:  Hi mohammad, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8412785576 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096560645424            08:24 PM, 31st Jan                     Mohammad                    Hello           08:26 PM, 31st Jan                   Samer                   Hi Mohammad, Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           08:28 PM, 31st Jan                   Samer                   We could see that you are contacting us regarding order 8412785576           08:29 PM, 31st Jan                     Mohammad                    Hi can you cancel the order or remove items from it?           08:29 PM, 31st Jan                     Mohammad                    Yes thats the order           08:29 PM, 31st Jan                     Mohammad                    Hello           08:30 PM, 31st Jan                   Samer                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit.           08:30 PM, 31st Jan                   Samer                   However, we would request you to not accept the delivery of your order.           08:30 PM, 31st Jan                   Samer                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.  Once the order will return back to the warehouse we will process the refund for the same as soon as possible           08:30 PM, 31st Jan                     Mohammad                    Can you edit the order then?           08:31 PM, 31st Jan                   Samer                   Is there anything else I can assist you with?           08:31 PM, 31st Jan                     Mohammad                    Can you modify the order?           08:31 PM, 31st Jan                     Mohammad                    Hello           08:31 PM, 31st Jan                   Samer                   Unfortunately, we won't be able to do any modifications on the order once the order confirmed           08:32 PM, 31st Jan                     Mohammad                    Ok nevermind then I will take the order           08:32 PM, 31st Jan                   Samer                   We thank you for your understanding and cooperation           08:33 PM, 31st Jan                     Mohammad                    Hello are you there           08:33 PM, 31st Jan                     Mohammad                    Ok that is all           08:33 PM, 31st Jan                   Samer                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           08:33 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5650382