Subject: Ticket Assigned - Conversation with Jay update address
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 15:13:08 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jay update address Jay                    Hi           06:53 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:53 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:53 PM, 31st Jan                     Jay                    1           06:53 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello Jay , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:54 PM, 31st Jan                     Jay                    Hello. This is my order no. I just ordered now..           06:54 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hi Jay , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:54 PM, 31st Jan                     Jay                    5           06:54 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:55 PM, 31st Jan                     Jay                    Oky           07:01 PM, 31st Jan                   Samer                   Hi Jay, Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           07:02 PM, 31st Jan                     Jay                    Hello :)  I just ordered from centrepoint application.  I just wanted to update my address. There was no option showing for  Al Qusais industrial area 5           07:03 PM, 31st Jan                     Jay                    So can you please make sure it gets updated?           07:04 PM, 31st Jan                     Jay                    Its.  Al Qusais industrial area 5  Near tashjeel  Al wasl village  Building H48  6 floor, 603 apartment no.           07:05 PM, 31st Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:07 PM, 31st Jan                     Jay                    Sure.. this is my order no.           07:08 PM, 31st Jan                   Samer                   Thank you for allowing me the time to check. I appreciate your patience.           07:10 PM, 31st Jan                     Jay                    ?           07:10 PM, 31st Jan                   Samer                   We can understand your frustration here. Please be assured as we have now escalated this issue to our courier team. Our team is working on it. Once we will get any update we will get back to you.           07:10 PM, 31st Jan                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           07:11 PM, 31st Jan                     Jay                    No problem. Take your time.  I don’t mind.           07:11 PM, 31st Jan                   Samer                   Is there anything else I can assist you with?           07:11 PM, 31st Jan                     Jay                    No thankyou :)           07:12 PM, 31st Jan                   Samer                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           07:12 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5649904