Subject: Ticket Assigned - Conversation with * * * *
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 15:04:57 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with * * * * * * * *                    Hello           06:52 PM, 31st Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:52 PM, 31st Jan                   MAX UAE whatsapp bot                    Hello * * * * , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:52 PM, 31st Jan                     * * * *                    1           06:52 PM, 31st Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           06:52 PM, 31st Jan                     * * * *                    9412255090           06:53 PM, 31st Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM521915582    You can also easily track your order from My Account > Order History.             06:53 PM, 31st Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:53 PM, 31st Jan                     * * * *                    2           06:53 PM, 31st Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:53 PM, 31st Jan                     * * * *                    1           06:53 PM, 31st Jan                   MAX UAE whatsapp bot                   Please enter your email address           06:53 PM, 31st Jan                     * * * *                    [email-masked]           06:53 PM, 31st Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:53 PM, 31st Jan                   Samer                   Hi Dear Customer, Good evening. Thank you for contacting MAX. I'm Samer. I will be happy to help you.           06:55 PM, 31st Jan                   Samer                   We could see that you are contacting us regarding order 9412255090           06:55 PM, 31st Jan                     * * * *                    Where is my product??           06:55 PM, 31st Jan                     * * * *                    Yes           06:55 PM, 31st Jan                   Samer                   Please allow me a moment to check this for you.           06:56 PM, 31st Jan                   Samer                   We sincerely apologise for the inconvenience caused to you.           06:57 PM, 31st Jan                   Samer                   We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           06:57 PM, 31st Jan                     * * * *                    Where is my product           06:57 PM, 31st Jan                     * * * *                    We would like to inform you that the issue has been already escalated under the ticket number 5645510           06:58 PM, 31st Jan                     * * * *                    This is my ticket number           06:58 PM, 31st Jan                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           06:59 PM, 31st Jan                   Samer                   We will update you regarding the order on your email [email-masked]           07:01 PM, 31st Jan                     * * * *                    K           07:01 PM, 31st Jan                   Samer                   Is there anything else I can assist you with?           07:01 PM, 31st Jan                   Samer                   It was a pleasure to assist you. Thank you for shopping with Max  Have a wonderful day.           07:04 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5649852