Subject: Ticket Assigned - Conversation with Kim
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 16:33:45 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kim Kim                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi kim, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411596058 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM225883952     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:20 PM, 26th Jan                     Kim                    Hey           08:21 PM, 26th Jan                   Samer                   Hi Kim , Good evening. Thank you for contacting Max. I'm Samer. I will be happy to help you.           08:21 PM, 26th Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:21 PM, 26th Jan                   Samer                   Please confirm your mobile number 547136875 is correct  ?           08:22 PM, 26th Jan                     Kim                    Good evening           08:23 PM, 26th Jan                     Kim                    With regards my order           08:24 PM, 26th Jan                     Kim                    9411596058           08:24 PM, 26th Jan                   Samer                   Please confirm your mobile number 547136875 is correct ?           08:26 PM, 26th Jan                     Kim                    0568942378           08:26 PM, 26th Jan                     Kim                    This is my correct number 0568942378           08:27 PM, 26th Jan                   Samer                   Please note the collection point sent a message and tried to contact you on the mobile number 547136875,so please go to the collection point .Choithrams - FODEL  Ground Floor, Al Moosawi Building, Near Hessa Building           08:28 PM, 26th Jan                     Kim                    Hi sir 547136875 thats NOT MY NUMBER           08:29 PM, 26th Jan                     Kim                    This is my NUMBER 0568942378           08:29 PM, 26th Jan                   Samer                   Please note you added the mobile number and this information  when you ordered  Kim Ornillo  +971547136875 Choithrams - FODEL Ground Floor, Al Moosawi Building, Near Hessa Building [email-masked] United Arab Emirates (AE) AE-DU Al Barsha 2 Dubai           08:30 PM, 26th Jan                     Kim                    I was there many times i cannot pick it up since i dont have validition code           08:30 PM, 26th Jan                   Samer                   So  please go to the collection point and pick up the items           08:31 PM, 26th Jan                   Samer                   and show them your ID           08:31 PM, 26th Jan                   Samer                   Do you have another inquiry I can assist you with?           08:31 PM, 26th Jan                     Kim                    Sir even though i will show my i.d they will not give me the item           08:32 PM, 26th Jan                     Kim                    Becuase I don’t have the validition code from fodel           08:32 PM, 26th Jan                     Kim                    These concern i think you don’t understand           08:32 PM, 26th Jan                   Samer                   We will escalate your issue to update the mobile number and send the validation code           08:32 PM, 26th Jan                   Samer                   Do you have another inquiry I can assist you with?           08:32 PM, 26th Jan                   Samer                   was a pleasure to assist you.Thank you for shopping with Max   Have a wonderful day.           08:33 PM, 26th Jan                     Kim                    So when will I expect to receive the code?           08:33 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5630399