Subject: Ticket Assigned - Conversation with Shrinivas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 11:34:14 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shrinivas Shrinivas                    Hi           03:16 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:16 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:16 PM, 25th Jan                     Shrinivas                    1           03:16 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Hello Shrinivas , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:16 PM, 25th Jan                     Shrinivas                    2           03:16 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:16 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:16 PM, 25th Jan                     Shrinivas                    2           03:16 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:16 PM, 25th Jan                     Shrinivas                    1           03:16 PM, 25th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:16 PM, 25th Jan                     Shrinivas                    [email-masked]           03:16 PM, 25th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:16 PM, 25th Jan                   Samer                   Hi Shrinivas , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           03:20 PM, 25th Jan                   Samer                   Hi Shrinivas, Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           03:20 PM, 25th Jan                     Shrinivas                    Hi           03:20 PM, 25th Jan                     Shrinivas                    Sameer           03:20 PM, 25th Jan                     Shrinivas                    I need to return an item I have received but not able to see the return option in my app           03:20 PM, 25th Jan                     Shrinivas                    Can u help to place the return request plz           03:20 PM, 25th Jan                   Samer                   Kindly share with us the order number and name of the item and we will check and assist you ASAP           03:23 PM, 25th Jan                     Shrinivas                    K           03:23 PM, 25th Jan                     Shrinivas                             03:24 PM, 25th Jan                     Shrinivas                             03:24 PM, 25th Jan                     Shrinivas                    Here is the details           03:24 PM, 25th Jan                     Shrinivas                    Plz place a return request           03:25 PM, 25th Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:25 PM, 25th Jan                     Shrinivas                    K           03:26 PM, 25th Jan                   Samer                    Thank you for allowing me the time to check. I appreciate your patience.            03:28 PM, 25th Jan                   Samer                   Unfortunately, due to a technical problem, we cannot issue a return request. We will issue the request once the problem is resolved           03:30 PM, 25th Jan                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           03:30 PM, 25th Jan                   Samer                   Is there anything else I can assist you with?           03:32 PM, 25th Jan                   Samer                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           03:33 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5625327