Subject: Ticket Assigned - Conversation with Karen Ramento
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 11:17:02 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Karen Ramento Karen Ramento                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  karen ramento Bot:  Hi karen ramento, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411710601 Bot:   It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0588142300            03:00 PM, 25th Jan                   Samer                   Hi Karen, Good evening. Thank you for contacting Babyshop. I'm Samer. I will be happy to help you.           03:04 PM, 25th Jan                   Samer                   Hi, I'm not getting a response from you. Are we still connected?           03:06 PM, 25th Jan                     Karen Ramento                    Hi i would like to follow up my item. Its been 2 days now since i placed it, why it’s taking so long to pick up the item.           03:08 PM, 25th Jan                     Karen Ramento                    I’m not happy about it!           03:08 PM, 25th Jan                   Samer                   We sincerely apologies for the inconvenience caused to you.           03:11 PM, 25th Jan                   Samer                   we can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           03:11 PM, 25th Jan                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           03:11 PM, 25th Jan                   Samer                   Is there anything else I can assist you with?           03:13 PM, 25th Jan                   Samer                   It was a pleasure to assist you. Thank you for shopping with Babyshop  Have a wonderful day.           03:16 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5625246