Subject: Ticket Assigned - Conversation with Shereen ??‍♀️?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 11:13:21 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shereen ??‍♀️? Shereen ??‍♀️?                             02:51 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:51 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Hello Shereen ??‍♀️? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:51 PM, 25th Jan                     Shereen ??‍♀️?                    2           02:51 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:51 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:51 PM, 25th Jan                     Shereen ??‍♀️?                    2           02:51 PM, 25th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:51 PM, 25th Jan                     Shereen ??‍♀️?                    1           02:51 PM, 25th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:51 PM, 25th Jan                     Shereen ??‍♀️?                    [email-masked]           02:51 PM, 25th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:51 PM, 25th Jan                   Samer                   Hi Shereen, Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           03:00 PM, 25th Jan                   Samer                   We’re really sorry if we’ve taken longer than usual to get back to you.           03:02 PM, 25th Jan                   Samer                   Hi, I'm not getting a response from you. Are we still connected?           03:04 PM, 25th Jan                     Shereen ??‍♀️?                    Hi           03:06 PM, 25th Jan                     Shereen ??‍♀️?                    I ordered this And it was deducted from my bank/card           03:07 PM, 25th Jan                     Shereen ??‍♀️?                    But it doesn’t show that it is confirmed           03:07 PM, 25th Jan                     Shereen ??‍♀️?                    I got message from the bank it is paid. Please confirm its status           03:07 PM, 25th Jan                     Shereen ??‍♀️?                             03:07 PM, 25th Jan                     Shereen ??‍♀️?                    I ordered this And it was deducted from my bank/card           03:07 PM, 25th Jan                   Samer                   Thank you for sharing the details. Please allow me a moment to check this for you.           03:07 PM, 25th Jan                     Shereen ??‍♀️?                    But it doesn’t show that it is confirmed           03:08 PM, 25th Jan                   Samer                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9411912311) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9411912842).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           03:09 PM, 25th Jan                   Samer                   Is there anything else I can assist you with?           03:10 PM, 25th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           03:12 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5625231