Subject: Ticket Assigned - Conversation with .
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 16:44:48 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Hello           08:25 PM, 23rd Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:25 PM, 23rd Jan                   MAX KW Whatsapp BOT                    Hello . , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:25 PM, 23rd Jan                     .                    1           08:26 PM, 23rd Jan                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           08:26 PM, 23rd Jan                     .                    8411719038           08:26 PM, 23rd Jan                   MAX KW Whatsapp BOT                    Your order is on the way?   Processing   Track your order here:       You can also easily track your order from My Account > Order History.             08:26 PM, 23rd Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:26 PM, 23rd Jan                     .                    3           08:27 PM, 23rd Jan                   MAX KW Whatsapp BOT                    Hi . , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            08:27 PM, 23rd Jan                     .                    6           08:27 PM, 23rd Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:27 PM, 23rd Jan                     .                    1           08:27 PM, 23rd Jan                   MAX KW Whatsapp BOT                   Please enter your email address           08:27 PM, 23rd Jan                     .                    [email-masked]           08:27 PM, 23rd Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           08:27 PM, 23rd Jan                   Samer                   Hi Dear Customer, Good evening. Thank you for contacting MAX. I'm Samer. I will be happy to help you.           08:29 PM, 23rd Jan                     .                    Hello           08:29 PM, 23rd Jan                     .                    I actually want to cancel my order           08:29 PM, 23rd Jan                     .                    #8411719038 the order no.           08:30 PM, 23rd Jan                     .                    Hello           08:32 PM, 23rd Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:32 PM, 23rd Jan                   Samer                   Thank you for allowing me the time to check. I appreciate your patience.           08:36 PM, 23rd Jan                     .                    Is it cancelled?           08:36 PM, 23rd Jan                   Samer                   The order confirmed sucessfully on 23/01/2023           08:37 PM, 23rd Jan                     .                    I want to cancel it           08:37 PM, 23rd Jan                   Samer                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           08:38 PM, 23rd Jan                     .                    Ok sure thank you           08:39 PM, 23rd Jan                     .                    And also i had recently purchase a t-shirt and i have not been credited my shukran points and the purchase was from store itself           08:40 PM, 23rd Jan                     .                    For the order i had used my 91shukran points will it be recredited?           08:40 PM, 23rd Jan                   Samer                   We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase.   Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           08:40 PM, 23rd Jan                   Samer                   Is there anything else I can assist you with?           08:41 PM, 23rd Jan                     .                    For the order i had used my 91shukran points will it be recredited?           08:41 PM, 23rd Jan                     .                    For the cap           08:41 PM, 23rd Jan                   Samer                   Your points will returned to your account once the order returned to our wharehouse           08:42 PM, 23rd Jan                     .                    Ok thank you           08:42 PM, 23rd Jan                   Samer                   Is there anything else I can assist you with?           08:43 PM, 23rd Jan                     .                    That's all           08:43 PM, 23rd Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           08:44 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5619589