Subject: Ticket Assigned - Conversation with Shiby
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 16:18:15 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shiby Shiby                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shiby, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:06 PM, 23rd Jan                   Samer                   Hi Shiby, Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           08:08 PM, 23rd Jan                   Samer                   We could see that you are contacting us about the refund process, order ID: 4711253823           08:09 PM, 23rd Jan                   Samer                   Hi Shiby, I have not received a response from you still, please confirm if we are still connected?           08:13 PM, 23rd Jan                   Samer                   We would like to inform you that our team is working on your issue, and we will get back to you as soon as possible.           08:14 PM, 23rd Jan                   Samer                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:17 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5619503