Subject: Ticket Assigned - Conversation with Arshya Sheikh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 15:55:53 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Arshya Sheikh Arshya Sheikh                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  arshya sheikh Bot:  Hi arshya sheikh, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411535614 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012223001793     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  971521105868            07:40 PM, 23rd Jan                     Arshya Sheikh                    How shortly           07:42 PM, 23rd Jan                   Samer                   Hi Arshya , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           07:42 PM, 23rd Jan                     Arshya Sheikh                    9411535614this to my order number           07:42 PM, 23rd Jan                     Arshya Sheikh                    It supposed to be delivered yesterday           07:42 PM, 23rd Jan                     Arshya Sheikh                    But until now I didn't receive           07:43 PM, 23rd Jan                     Arshya Sheikh                    The link to track is not working as well           07:43 PM, 23rd Jan                     Arshya Sheikh                    There is no contact details also for your delivery team           07:43 PM, 23rd Jan                     Arshya Sheikh                    Yesterday I got message that my order is out for delivery           07:43 PM, 23rd Jan                     Arshya Sheikh                    So where is it           07:44 PM, 23rd Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:44 PM, 23rd Jan                     Arshya Sheikh                    I have waited whole day at home for my order but still nothing delivered yet           07:44 PM, 23rd Jan                     Arshya Sheikh                    Please proceed a fit faster           07:44 PM, 23rd Jan                     Arshya Sheikh                    Bit**           07:45 PM, 23rd Jan                   Samer                   You can track  your order from here https://fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP012223001793&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar   ,please confirm your mobile number 521105868 is correct  ?           07:45 PM, 23rd Jan                     Arshya Sheikh                    Yes this is my number           07:46 PM, 23rd Jan                     Arshya Sheikh                    But this link is not working           07:46 PM, 23rd Jan                     Arshya Sheikh                    Nothing is getting loaded via this           07:46 PM, 23rd Jan                     Arshya Sheikh                    Provide me contact details           07:46 PM, 23rd Jan                     Arshya Sheikh                             07:47 PM, 23rd Jan                     Arshya Sheikh                    Nothing is found there           07:47 PM, 23rd Jan                     Arshya Sheikh                    ?           07:47 PM, 23rd Jan                     Arshya Sheikh                    Sameer u there ??           07:47 PM, 23rd Jan                     Arshya Sheikh                    Hello           07:48 PM, 23rd Jan                     Arshya Sheikh                    Am still here           07:48 PM, 23rd Jan                     Arshya Sheikh                    Splash is a big name           07:48 PM, 23rd Jan                     Arshya Sheikh                    Didn't expect service like this           07:49 PM, 23rd Jan                   Samer                            07:49 PM, 23rd Jan                   Samer                   please confirm your mobile number 521105868 is correct ?           07:49 PM, 23rd Jan                   Samer                   We apologize for the inconvenience caused.We will check with the courier to expedit delivery process and you will be contacted soon             07:49 PM, 23rd Jan                   Samer                   Do you have another inquiry I can assist you with?           07:49 PM, 23rd Jan                     Arshya Sheikh                    Yes           07:49 PM, 23rd Jan                     Arshya Sheikh                    When will I receive my order           07:50 PM, 23rd Jan                     Arshya Sheikh                    I didn't get any call fir delivery yet           07:50 PM, 23rd Jan                     Arshya Sheikh                    Hello           07:51 PM, 23rd Jan                     Arshya Sheikh                    ???           07:51 PM, 23rd Jan                     Arshya Sheikh                    Why so slow           07:51 PM, 23rd Jan                     Arshya Sheikh                    Provide me contact details so I can call and ask for my order           07:52 PM, 23rd Jan                   Samer                   Sorry,we don't have the courier number,we will escalate you issue to the delivery team to contact you asap           07:55 PM, 23rd Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:55 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5619431