Subject: Ticket Assigned - Conversation with Divya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 15:19:16 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Divya Divya                    Customer:  please there has been one more error from your side Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi divya, what do you need help with? Customer:  there was one more item that was taken from me...and now the guy has come again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi divya, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:11 PM, 23rd Jan                     Divya                    hi please there has been one more error from your side regarding one of the products           07:12 PM, 23rd Jan                     Divya                    one sandals that was again picked up yest along with the entire lot has been issied fro refund           07:12 PM, 23rd Jan                   Samer                   Hi Divya , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           07:12 PM, 23rd Jan                     Divya                    the pickup guy has come(a new one)...and was asking for the same           07:12 PM, 23rd Jan                     Divya                    to which i told i have already returned...they have not properly checked the items that they have picked????!!           07:13 PM, 23rd Jan                     Divya                             07:13 PM, 23rd Jan                     Divya                    this is other product that was taken along with the rest           07:13 PM, 23rd Jan                     Divya                    kindly ask whoever has picked up my products to check properly           07:14 PM, 23rd Jan                     Divya                    now two products that was taken from me yest have not been refunded to me           07:14 PM, 23rd Jan                   Samer                   Please share the items name that you returned so we can check           07:14 PM, 23rd Jan                     Divya                    i have just sent u the screenshot           07:15 PM, 23rd Jan                     Divya                    do u want all the item's that was returned?or just the missing ones?           07:15 PM, 23rd Jan                   Samer                   We apologize for the inconvenience caused. We will check with the warehouse to process the refund for the collected item asap and will update you by  email  [email-masked]           07:16 PM, 23rd Jan                   Samer                   Do you have another inquiry I can assist you with?           07:16 PM, 23rd Jan                     Divya                    no thankyou..please look into the matter           07:18 PM, 23rd Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:18 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5619307