Subject: New Reply Received - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 15:10:03 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Conversation with Hi  Ticket comment <div dir="auto">Hi,</div>
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<div dir="auto">It still hasn’t been resolved</div>
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<div>On Sun, Jan 22, 2023 at 5:23 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5612374</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5612374<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Samer Salmeh : </div>
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<div dir="ltr">Hi Shehazeen,<br><br>Thank you for contacting us and giving us the opportunity to serve you.</div>
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<br>We sincerely apologies for the inconvenience caused to you.</div>
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<div dir="ltr">We have been informed by the relevant team that the issue with your account has been successfully resolved.</div>
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<div dir="ltr">We request you, please confirm with us if the issue has already been resolved  if the issue is still not resolved please contact us again <br><br>Kindly re-login and check and check your balance in your credit wallet. <br><br>We really appreciate your understanding and cooperation. Feel free to reach out for any further assistance.<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5612374