Subject: Ticket Assigned - Conversation with Shaikha
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 16:39:12 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shaikha Shaikha                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi shaikha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4711403642 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0121230003745     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:24 PM, 21st Jan                   Samer                   Hi Shaikha , Good evening. Thank you for contacting Max. I'm Samer. I will be happy to help you.           08:26 PM, 21st Jan                     Shaikha                    My order still not delivered it says from 2 pm out for delivery and no one calls me !!!! If he didnt deliver my order today i will cancel it !!!           08:26 PM, 21st Jan                     Shaikha                    U say he will contact you! And no one call me           08:27 PM, 21st Jan                     Shaikha                    I will not wait all day if he will not deliver it today tell me           08:27 PM, 21st Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:28 PM, 21st Jan                     Shaikha                    Dont waste my time           08:28 PM, 21st Jan                   Samer                   Please note the order takes 1-2 days to be delivered,your order is out of delivery,you can track it from here  https://fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FC0121230003745&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar           08:30 PM, 21st Jan                     Shaikha                    No no           08:31 PM, 21st Jan                     Shaikha                    Dont say 2 days           08:31 PM, 21st Jan                   Samer                   And We will check with the courier to expedit delivery process, and will update you by email id [email-masked]  24 hours if you don't receive it           08:31 PM, 21st Jan                     Shaikha                    I make the order cuz it says get it today!!           08:31 PM, 21st Jan                     Shaikha                    On 21           08:31 PM, 21st Jan                     Shaikha                    If it says 2 days i will not make the order im sure it says deliver today!           08:32 PM, 21st Jan                     Shaikha                    If u will keep saying thing like 2 days and they will not deliver it today just cancel my order           08:32 PM, 21st Jan                     Shaikha                    And dont say get it today! If u will not deliver coustomer orders as u say!           08:33 PM, 21st Jan                   Samer                   We can understand your frustration here. Please be assured that our team is working on it.           08:34 PM, 21st Jan                   Samer                   Is there anything else I can assist you with?           08:34 PM, 21st Jan                     Shaikha                    Working on what!?           08:35 PM, 21st Jan                     Shaikha                    Just deliver my order!           08:35 PM, 21st Jan                     Shaikha                    Im waiting all day!!           08:35 PM, 21st Jan                   Samer                   Our team is working to deliver your order as soon as possible           08:36 PM, 21st Jan                     Shaikha                    Today?           08:36 PM, 21st Jan                     Shaikha                    If not today i told u cancel it           08:36 PM, 21st Jan                   Samer                   We sincerely apologise for the inconvenience and delay caused to you.           08:36 PM, 21st Jan                   Samer                   We will check with the courier to expedit delivery process.           08:37 PM, 21st Jan                     Shaikha                    If he told u not today cancel the order           08:37 PM, 21st Jan                     Shaikha                    Dont call me to deliver it           08:37 PM, 21st Jan                   Samer                   We will do our best for you.           08:38 PM, 21st Jan                   Samer                   It was a pleasure to assist you. Thank you for shopping with MAX  Have a wonderful day.           08:38 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5612938