Subject: Ticket Assigned - Conversation with Arnie?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 16:21:03 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Arnie? Arnie?                    Hi           08:01 PM, 21st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:01 PM, 21st Jan                   Centrepoint UAE whatsapp bot                    Hello Arnie? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:01 PM, 21st Jan                     Arnie?                    2           08:01 PM, 21st Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:01 PM, 21st Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:01 PM, 21st Jan                     Arnie?                    2           08:02 PM, 21st Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:02 PM, 21st Jan                     Arnie?                    1           08:02 PM, 21st Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:02 PM, 21st Jan                     Arnie?                    [email-masked]           08:02 PM, 21st Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:02 PM, 21st Jan                   Samer                   Hi Arnie , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           08:03 PM, 21st Jan                     Arnie?                    I requested for pickup for the items i want to return           08:03 PM, 21st Jan                     Arnie?                    No one came to pick it up           08:04 PM, 21st Jan                   Samer                   Can you please share your order number?           08:06 PM, 21st Jan                     Arnie?                    9410697587           08:06 PM, 21st Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:10 PM, 21st Jan                   Samer                   Please confirm your mobile number 509940891 is correct?           08:11 PM, 21st Jan                   Samer                   Hi, I'm not getting a response from you. Are we still connected?           08:14 PM, 21st Jan                     Arnie?                    Yes           08:14 PM, 21st Jan                   Samer                   As per the system the courier tried to contact you many times ,so please confirm           08:15 PM, 21st Jan                     Arnie?                    He called but im outside home. I told him to come at certain time or the following day but he didnt come           08:17 PM, 21st Jan                     Arnie?                    Atleast inform time and day of pickup           08:17 PM, 21st Jan                     Arnie?                    We have other things to do           08:17 PM, 21st Jan                   Samer                   We apologize for the inconvenience caused.We will check with the courier to expedit the collection process asap           08:18 PM, 21st Jan                   Samer                   Do you have another inquiry I can assist you with?           08:18 PM, 21st Jan                     Arnie?                    Thats all. Just kindly let me know exact day and time of pickup           08:19 PM, 21st Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:20 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5612870