Subject: Ticket Assigned - Conversation with Linda
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 14:06:44 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Linda Linda                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  linda Bot:  Hi linda, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0556000147            05:48 PM, 21st Jan                   Samer                   Hi Linda , Good evening. Thank you for contacting Splash. I'm Samer. I will be happy to help you.           05:58 PM, 21st Jan                   Samer                   Hi Linda, I'm not getting a response from you. Are we still connected?           06:01 PM, 21st Jan                   Samer                   We can see you have contacted us regarding the return process.           06:03 PM, 21st Jan                   Samer                   You can return your Splash, product to a Splash store, and use your cash refund or Credit Note to buy a new product right away.   - You can contact our customer support team on 800-6927  to make a return and to be notified of the refund amount based on our return policy.  - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. - You can now drop off your return to any (Splash) store across the UAE.           06:04 PM, 21st Jan                   Samer                   Is there anything else I can assist you with?           06:04 PM, 21st Jan                   Samer                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:06 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5612385