Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 14:03:08 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:41 PM, 21st Jan                   Samer                   Hi Dear Customer, Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           05:49 PM, 21st Jan                   Samer                   We could see that you are contacting us regarding your app issue           05:51 PM, 21st Jan                   Samer                   Hi, I'm not getting a response from you. Are we still connected?           05:53 PM, 21st Jan                   Samer                   We would like to inform you that our team is working on your issue, and we will get back to you as soon as possible.           05:53 PM, 21st Jan                     Hi                    Hi           05:54 PM, 21st Jan                     Hi                    Yeh           05:54 PM, 21st Jan                   Samer                   Hi Dear Customer, Good evening. Thank you for contacting Centrepoint           05:56 PM, 21st Jan                   Samer                   Our team is working on your issue, and we will get back to you as soon as possible.           05:59 PM, 21st Jan                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           05:59 PM, 21st Jan                   Samer                   We will update you regarding this issue on your email [email-masked]           06:01 PM, 21st Jan                   Samer                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           06:02 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5612374