Subject: Ticket Assigned - Conversation with Muhamed item warranty and return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 13:54:45 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muhamed item warranty and return Muhamed                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  muhamed Bot:  Hi muhamed, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97455700639            05:37 PM, 21st Jan                     Muhamed                    Hi           05:39 PM, 21st Jan                   Samer                   Hi Muhamed , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           05:40 PM, 21st Jan                     Muhamed                    Hi samer           05:40 PM, 21st Jan                     Muhamed                    I have purchased inpods13 pro and not working properly. Store offered 6 month warranty. However when I approched the store they denied due to the box is missing.           05:41 PM, 21st Jan                   Samer                   Thank you for sharing the details. Please allow me a moment to check this for you.           05:42 PM, 21st Jan                   Samer                   Please accept our full apologies for the inconvenience and delay we have caused.           05:44 PM, 21st Jan                     Muhamed                    Ok           05:45 PM, 21st Jan                     Muhamed                    How to solve this           05:45 PM, 21st Jan                   Samer                   Kindly share with us your order ID or your invoice, and we will check and assist you with regards.           05:47 PM, 21st Jan                     Muhamed                             05:49 PM, 21st Jan                   Samer                   We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           05:49 PM, 21st Jan                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           05:49 PM, 21st Jan                   Samer                   Is there anything else I can assist you with?           05:50 PM, 21st Jan                     Muhamed                    No. The warranty is for the product not for the box           05:51 PM, 21st Jan                     Muhamed                             05:51 PM, 21st Jan                   Samer                   We will check with our team and update you through your Email ID: [email-masked]           05:52 PM, 21st Jan                     Muhamed                    Thanks           05:52 PM, 21st Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:54 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5612341