Subject: Ticket Assigned - Conversation with Dhinesh need follow with finance
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 13:13:19 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dhinesh need follow with finance Dhinesh                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi dhinesh, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:05 PM, 21st Jan                   Samer                   Hi Dhinesh, Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           05:07 PM, 21st Jan                     Dhinesh                    Hey           05:07 PM, 21st Jan                     Dhinesh                    Need the current status of  this complaint number.Your complain number 5580349.           05:08 PM, 21st Jan                   Samer                   Thank you for sharing the information. Please allow me a moment to check this for you.           05:08 PM, 21st Jan                     Dhinesh                    ok           05:09 PM, 21st Jan                   Samer                   We would like to inform you that we have already escalated your issue to our finance team, and our team is working on your issue, and we will get back to you as soon as possible.           05:11 PM, 21st Jan                   Samer                   We’re on it - and we’ll do our best to sort this out quickly.           05:11 PM, 21st Jan                     Dhinesh                    Ok.           05:11 PM, 21st Jan                   Samer                   Is there anything else I can assist you with?           05:12 PM, 21st Jan                     Dhinesh                    No           05:12 PM, 21st Jan                   Samer                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           05:12 PM, 21st Jan                     Dhinesh                    Welcome           05:12 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5612193