Subject: Ticket Assigned - Conversation with Jumana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 12:42:15 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jumana Jumana                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi jumana, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411115493 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  553968002            04:33 PM, 21st Jan                   Samer                   Hi Jumana , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           04:35 PM, 21st Jan                     Jumana                    Hello           04:36 PM, 21st Jan                     Jumana                    I want to know my order status           04:36 PM, 21st Jan                   Samer                   Thank you for sharing the details. Please allow me a moment to check this for you.           04:37 PM, 21st Jan                   Samer                   We see that you have placed your order on 18/01/2023. We would like to inform that click-and-collect orders are usually delivered to the stores and are ready to pick up within 1 - 2 working days.           04:38 PM, 21st Jan                   Samer                   You’ll receive an SMS and an email when your order is ready for collection.           04:38 PM, 21st Jan                     Jumana                    Ok           04:38 PM, 21st Jan                     Jumana                    Any estimated date           04:39 PM, 21st Jan                   Samer                   As per the order information, we can see that the expected delivery time on 21/01/2023.           04:39 PM, 21st Jan                     Jumana                    Thats today           04:39 PM, 21st Jan                   Samer                   Our team works to make your order ready for pick up as quickly as possible           04:40 PM, 21st Jan                     Jumana                    Ok thank you           04:41 PM, 21st Jan                   Samer                   Is there anything else I can assist you with?           04:41 PM, 21st Jan                     Jumana                    No           04:41 PM, 21st Jan                   Samer                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           04:41 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5612083