Subject: Ticket Assigned - Conversation with Samar need esclation late collection
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 16:21:33 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Samar need esclation late collection Samar                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi samar, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:58 PM, 20th Jan                     Samar                    Hii           07:59 PM, 20th Jan                     Samar                    ????           07:59 PM, 20th Jan                   Samer                   Hi Samar , Good evening. Thank you for contacting us. I'm Samer. I will be happy to help you.           08:00 PM, 20th Jan                     Samar                    Hii           08:00 PM, 20th Jan                     Samar                    Please why my return request rejected this is the third time           08:01 PM, 20th Jan                     Samar                    9408219007 order #           08:01 PM, 20th Jan                   Samer                   We request you to please allow us some time to check your details and back to you, stay with us           08:02 PM, 20th Jan                     Samar                    Ok           08:02 PM, 20th Jan                   Samer                   We can create a return request for the item if you want and our team will contact you and collect the site, with 2-5 days           08:03 PM, 20th Jan                     Samar                    All items there           08:03 PM, 20th Jan                   Samer                   We sincerely apologies for the inconvenience caused to you.           08:05 PM, 20th Jan                     Samar                    ???           08:05 PM, 20th Jan                   Samer                   We will create a new return request now for you           08:06 PM, 20th Jan                   Samer                   Kindly share with us your full address and contact number so that we can arrange the collection for you on priority.           08:07 PM, 20th Jan                   Samer                   Hi Samar, I have not received a response from you still, please confirm if we are still connected?           08:09 PM, 20th Jan                     Samar                    ???           08:10 PM, 20th Jan                     Samar                    Helllo           08:10 PM, 20th Jan                     Samar                    ?????           08:10 PM, 20th Jan                     Samar                    ???????           08:11 PM, 20th Jan                   Samer                   Kindly share with us your full address and contact number so that we can arrange the collection for you on priority.           08:11 PM, 20th Jan                     Samar                    ?????           08:13 PM, 20th Jan                   Samer                   Once we receive the information from your side we will escalate the issue to our concern team.           08:13 PM, 20th Jan                     Samar                    What infoooo           08:13 PM, 20th Jan                     Samar                    I want to return           08:13 PM, 20th Jan                   Samer                   We will create a return request for the required items, therefore we need your full address and contact number so that we can arrange the collection for you on priority.           08:14 PM, 20th Jan                     Samar                    Ok           08:15 PM, 20th Jan                     Samar                    Samar           08:15 PM, 20th Jan                     Samar                    Samar saif ( damac hills 2 akoya ,odora cluster 16 villa 145)           08:15 PM, 20th Jan                     Samar                    Number 0582250062           08:16 PM, 20th Jan                   Samer                   Thank you for sharing the details           08:16 PM, 20th Jan                   Samer                   Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           08:16 PM, 20th Jan                     Samar                    Ok           08:17 PM, 20th Jan                   Samer                   Is there anything else I can assist you with?           08:17 PM, 20th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:19 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5609831