Subject: Ticket Assigned - Conversation with Xahid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 16:08:36 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Xahid Xahid                    Hi           07:52 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:52 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:52 PM, 20th Jan                     Xahid                    1           07:52 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Hello Xahid , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:52 PM, 20th Jan                     Xahid                    I want to know about size exchange           07:52 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Hi Xahid , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:52 PM, 20th Jan                     Xahid                    5           07:53 PM, 20th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:53 PM, 20th Jan                   Samer                   Hi Xahid , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           07:53 PM, 20th Jan                     Xahid                    Hi samer           07:54 PM, 20th Jan                     Xahid                    I have collected a jacket today via online order           07:54 PM, 20th Jan                     Xahid                    After checking it, the size is bigger           07:54 PM, 20th Jan                     Xahid                    And now when i check in application the medium size is out of stock           07:54 PM, 20th Jan                     Xahid                    Can you please help me in locating the medium size           07:55 PM, 20th Jan                   Samer                   Kindly share your order ID so then we can check and assist you           07:55 PM, 20th Jan                     Xahid                    9411088819           07:55 PM, 20th Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:57 PM, 20th Jan                     Xahid                    Sure           07:57 PM, 20th Jan                   Samer                   We sincerely apologies for the inconvenience caused to you.           07:59 PM, 20th Jan                     Xahid                    So what is it           07:59 PM, 20th Jan                     Xahid                    ?           07:59 PM, 20th Jan                   Samer                   In the meantime, an exchange is not available at Centrepoint           07:59 PM, 20th Jan                     Xahid                    If this jacket is in stock in any store           08:00 PM, 20th Jan                     Xahid                    So that i can check it there           08:00 PM, 20th Jan                   Samer                   You can return your product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           08:01 PM, 20th Jan                   Samer                   Is there anything else I can assist you with?           08:04 PM, 20th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:07 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5609803