Subject: Ticket Assigned - Conversation with Hafeel
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 09:01:30 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hafeel Hafeel                    Hi           12:52 PM, 20th Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            12:52 PM, 20th Jan                   Babyshop UAE WhatsApp bot                    Hello Hafeel , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:52 PM, 20th Jan                     Hafeel                    1           12:52 PM, 20th Jan                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           12:52 PM, 20th Jan                     Hafeel                    9410660911           12:52 PM, 20th Jan                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM375288862    You can also easily track your order from My Account > Order History.             12:52 PM, 20th Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:52 PM, 20th Jan                     Hafeel                    2           12:53 PM, 20th Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:53 PM, 20th Jan                     Hafeel                    1           12:53 PM, 20th Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           12:53 PM, 20th Jan                     Hafeel                    [email-masked]           12:53 PM, 20th Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           12:53 PM, 20th Jan                     Hafeel                    Hello           12:54 PM, 20th Jan                     Hafeel                    What about my order items           12:54 PM, 20th Jan                   Samer                   Hi Hafeel , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           12:55 PM, 20th Jan                     Hafeel                    What about my order           12:56 PM, 20th Jan                     Hafeel                    Can you deliver or no           12:56 PM, 20th Jan                     Hafeel                    If you can’t cancel my order           12:56 PM, 20th Jan                   Samer                    We sincerely apologies for the inconvenience caused to you.           12:56 PM, 20th Jan                     Hafeel                    No need everyday apologies           12:57 PM, 20th Jan                   Samer                   /deWe can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           12:57 PM, 20th Jan                     Hafeel                    Can you solve my issue or no           12:57 PM, 20th Jan                   Samer                   We have escalated this issue to our team and we will inform you ASAP if the order ready for collection           12:58 PM, 20th Jan                     Hafeel                    Every day your consern team work with this           12:58 PM, 20th Jan                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           12:58 PM, 20th Jan                   Samer                   We will update you on [email-masked]           12:59 PM, 20th Jan                   Samer                   You’ll receive an SMS and an email when your order is ready for collection.           12:59 PM, 20th Jan                   Samer                   Is there anything else I can assist you with?           12:59 PM, 20th Jan                     Hafeel                    Nothing           01:00 PM, 20th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           01:00 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5608523