Subject: Ticket Assigned - Conversation with Suma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 08:37:14 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Suma Suma                    Customer:  Please reol Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi suma, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Dear Suma, Good morning. Thank you for contacting XXXXXX. I am Aya, how may I help you today. Agent:  Dear Suma, Good morning. Thank you for contacting Centerpoint. I am Aya, how may I help you today. Agent:  As per order 7806822141 We would like to inform you that we have processed the refund of amount (BHD 12.6) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option Customer:  We have not received our refund back Agent:  Can you kindly share a screenshot for the amount showing in your credit balance ? Customer:  IMAGE Agent:  As per the screenshot the amount is showing in your credit wallet and you can use it now Agent:  Is there anything else may I assist you? Agent:  It was my pleasure to assist you. Do not hesitate to contact us for any other inquiries. I wish you a happy day. Bot:  Before you go, would you like to rate our Customer Service Customer:  It is not credited back to the bank Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi suma, what do you need help with? Customer:  ? Returns Process Bot:   Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Suma, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you. Agent:  We would like to inform you that you have the amount of 12.6 BHD in your My Credit Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with Centrepoint, we look forward to hearing from you soon. Have a nice day! Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:16 PM, 20th Jan                   Samer                   Hi Suma, Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           12:17 PM, 20th Jan                     Suma                    We have ordered from centrepoint on 23rd of December, one of the item in that returned back, but balance BD12.4 is not credited yet to my account...please help me in this regard           12:19 PM, 20th Jan                   Samer                   We can see that you have contacted us regarding your order 7806822141           12:19 PM, 20th Jan                   Samer                   We sincerely apologise for the inconvenience caused to you.           12:20 PM, 20th Jan                     Suma                    Yes           12:20 PM, 20th Jan                   Samer                   We would like to inform you that you have the amount of 12.6 BHD in your My Credit           12:20 PM, 20th Jan                     Suma                    Please can you transfer that money to my bank account           12:21 PM, 20th Jan                   Samer                   You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to the basket Step 4 - Proceed to checkout Step 5 - Select my credit as a payment option            12:21 PM, 20th Jan                     Suma                    Is it possible to transfer it to my account?           12:22 PM, 20th Jan                   Samer                   We can do the process but it will take some time to complete the process           12:23 PM, 20th Jan                   Samer                   The process may take between 10-15 working days           12:24 PM, 20th Jan                   Samer                   Please inform us if you agree to transfer the amount to the your account then we will do that as soon as possible           12:26 PM, 20th Jan                     Suma                    Please do it, transfer the amount to my account ?           12:27 PM, 20th Jan                   Samer                   We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           12:32 PM, 20th Jan                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           12:32 PM, 20th Jan                   Samer                   Is there anything else I can assist you with?           12:32 PM, 20th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           12:34 PM, 20th Jan                     Suma                    Waiting for your quick response.           12:35 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5608452