Subject: Re: [#5567687] - Broken item
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 11:02:11 +0000

Hi Samer Salmeh,  We tried more than 8 times to reach the customer, but he is not responding.   We will once again.  ​   Regards,  Abdul Hakeem     
                           
                            On
                            Tue, 17 Jan at 12:52 PM
                            ,  Homecentre <[email-masked]>  wrote:

 Hi Samer Salmeh,  ​Again customer not responding. 
 ​ 
 Regards, 
 Abdul Hakeem  

 
                           
                            On
                            Sun, 15 Jan at  8:21 AM
                            ,  Homecentre <[email-masked]>  wrote:

 Hi Samer Salmeh,  We will send the team on Monday. 
 ​ 
 
 Regards, 
 Abdul Hakeem  

 
                           
                            On
                            Tue, 10 Jan at  6:55 AM
                            ,  Homecentre <[email-masked]>  wrote:

 Hi Samer Salmeh,  We already tried to the team for take back more than 5 times, but the customer is giving one date or other. The customer is continuedly not allowing the team to take back the item.

 Regards, 
 Hakeem 

                           
                            On
                            Mon, 9 Jan at  6:46 PM
                            ,  Samer Salmeh <[email-masked]>  wrote:

Dear Team  Please note that the customer has shared his alternated contact number 66509823 and requesting to pick up the bed on a prior notice.  Problem Statement:  Damaged WWD item within warranty.   Order Date : May 6, 2021 Order ID: 8258682879 Tracking ID: 16544448258682879 Item ID: 162102906  Issue Description: The customer contacted us informing that the he wants the item (162102906 - - Vibrant King Bed - 180x200 cm) which has been broken.  Assistance required: kindly note that as per the below approval, the return and refund needs to be arranged, Kindly contact the customer and do the needful.