Subject: Ticket Assigned - Conversation with Faiz
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 14:52:47 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Faiz Faiz                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi faiz, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410713668 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011623002032     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:39 PM, 17th Jan                   Samer                   Hi Faiz , Good evening. Thank you for contacting Max. I'm Samer. I will be happy to help you.           06:42 PM, 17th Jan                     Faiz                    I had placed my order yesterday morning through your app when it showed free same day shipping offer           06:43 PM, 17th Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:44 PM, 17th Jan                     Faiz                    I was supposed to receive the order yesterday itsel           06:44 PM, 17th Jan                     Faiz                    *itself           06:44 PM, 17th Jan                     Faiz                    I still haven't received the order nor have i received a call about it           06:44 PM, 17th Jan                   Samer                   We apologize for the inconvenience caused.As per the courier, your order will be delivered by today  https://fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP011623002032&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar  please inform us if you don't receive  a call on 586104735 within  1-2 hours from now           06:45 PM, 17th Jan                   Samer                   Do you have another inquiry I can assist you with?           06:45 PM, 17th Jan                     Faiz                    I was told the exact same thing yesterday           06:46 PM, 17th Jan                     Faiz                    If the order cannot be delivered, please let me know           06:46 PM, 17th Jan                     Faiz                    I would have otherwise opted to pick the order up from a nearby store           06:46 PM, 17th Jan                     Faiz                    When I click on the link you have shared, it says no tracking status found           06:47 PM, 17th Jan                     Faiz                    I am not even able to track the order           06:47 PM, 17th Jan                   Samer                   We apologize for the inconvenience caused.We will check with the courier to expedit delivery process and you will be contacted on  586104735  soon             06:48 PM, 17th Jan                   Samer                   Do you have another inquiry I can assist you with?           06:48 PM, 17th Jan                     Faiz                    What should i do if i dont receive it today also?           06:49 PM, 17th Jan                   Samer                   please inform us if you don't receive a call on 586104735 within 1-2 hours from now           06:49 PM, 17th Jan                   Samer                   Do you have another inquiry I can assist you with?           06:51 PM, 17th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:52 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5599200