Subject: Ticket Assigned - Conversation with merin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Jan 2023 16:07:54 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with merin merin                    Hi           08:00 PM, 15th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:00 PM, 15th Jan                   Centrepoint UAE whatsapp bot                    Hello Merin , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:00 PM, 15th Jan                     merin                    1           08:00 PM, 15th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:00 PM, 15th Jan                     merin                    9407361239           08:00 PM, 15th Jan                   Centrepoint UAE whatsapp bot                    Thanks, your order is Collected    We checked and your order was collected on 2023-01-15             08:00 PM, 15th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:00 PM, 15th Jan                     merin                    2           08:00 PM, 15th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:00 PM, 15th Jan                     merin                    1           08:00 PM, 15th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:00 PM, 15th Jan                     merin                    [email-masked]           08:00 PM, 15th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:00 PM, 15th Jan                   Samer                   Hi Merin , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           08:01 PM, 15th Jan                     merin                    Hi, I did not collect my order number 9407361239. I wish to cancel this order. Please advise.           08:01 PM, 15th Jan                     merin                    I just received the message a while ago that my order was collected.           08:03 PM, 15th Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:03 PM, 15th Jan                     merin                    Okay           08:03 PM, 15th Jan                   Samer                   As per the system your order has been collected on  1/15/23 7:48 PM           08:04 PM, 15th Jan                     merin                    Exactly, but I did not collect the order           08:04 PM, 15th Jan                     merin                    I don't know who did on my behalf.           08:04 PM, 15th Jan                     merin                    Is it possible to know who collected the order?           08:05 PM, 15th Jan                     merin                    I wish to cancel the order and request for a refund please           08:05 PM, 15th Jan                   Samer                   We apologize for the inconvenience caused.We will check with store and will update you via email [email-masked]           08:06 PM, 15th Jan                   Samer                   Do you have another inquiry I can assist you with?           08:06 PM, 15th Jan                     merin                    No, that's all           08:07 PM, 15th Jan                     merin                    Please resolve the issue at the earliest           08:07 PM, 15th Jan                   Samer                   We will do the needful           08:07 PM, 15th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:07 PM, 15th Jan                     merin                    Thank you           08:07 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5591058