Subject: New Reply Received - Order # 9410588720
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 15 Jan 2023 15:50:57 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Order # 9410588720  Ticket comment <div dir="ltr">
<div dir="ltr">
<div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">Thank you! I'm keeping an eye on it.</div>
<div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div>
<div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">regards,</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Jan 15, 2023 at 4:19 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Jemima,</div>
<div dir="ltr">
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you, however, we have checked, and it appears that the following order number: (9410588720) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9410589862).<br><br>The payment has been captured only once from your account, which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
<div><br></div>
<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div><br></div>
<div dir="ltr">Thank you for shopping with us, and have a great day! Stay Safe!<br><br>
</div>
</div>
</div>
<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Splash </span>Support Team</div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5589653