Subject: Ticket Assigned - Conversation with SF
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 15 Jan 2023 12:38:48 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SF SF                    Where’s my order           04:19 PM, 15th Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            04:19 PM, 15th Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:19 PM, 15th Jan                     SF                    1           04:21 PM, 15th Jan                   Babyshop UAE WhatsApp bot                    Hello SF , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:21 PM, 15th Jan                     SF                    1           04:21 PM, 15th Jan                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           04:21 PM, 15th Jan                     SF                    FC011523000769           04:21 PM, 15th Jan                   Babyshop UAE WhatsApp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           04:21 PM, 15th Jan                   Babyshop UAE WhatsApp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            04:21 PM, 15th Jan                     SF                    1           04:22 PM, 15th Jan                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           04:22 PM, 15th Jan                     SF                    9410515317           04:22 PM, 15th Jan                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC011523000769    You can also easily track your order from My Account > Order History.             04:22 PM, 15th Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:22 PM, 15th Jan                     SF                    2           04:26 PM, 15th Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:26 PM, 15th Jan                     SF                    1           04:26 PM, 15th Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           04:26 PM, 15th Jan                     SF                    [email-masked]           04:26 PM, 15th Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           04:26 PM, 15th Jan                   Samer                   Hi Sama , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           04:30 PM, 15th Jan                     SF                    My dear my order didn’t reach yet           04:30 PM, 15th Jan                     SF                    And the delivery guy send me msg on what’s app asking about the location this morning and since morning he is not replying           04:31 PM, 15th Jan                   Samer                   As I can see you are asking about order ID: 9410515317           04:31 PM, 15th Jan                     SF                    Yes           04:31 PM, 15th Jan                   Samer                   I am happy to inform you that your order is already on its way to you , the order out for deliveryon 15/01/2023           04:32 PM, 15th Jan                   Samer                   Our courier partner will contact you to arrange a time for delivery. The order should be with you soon.           04:32 PM, 15th Jan                     SF                    Tried to call him even he is making only WhatsApp working           04:32 PM, 15th Jan                     SF                    My dear I can see that it’s out of delivery too           04:32 PM, 15th Jan                     SF                    But as I said the delivery guy not even replying           04:32 PM, 15th Jan                   Samer                   lease be assured that our courier will call you and deliver the order ASAP           04:32 PM, 15th Jan                     SF                    So in case I don’t receive it today I will not accept it tomorrow           04:33 PM, 15th Jan                     SF                    As I will go to buy another one           04:33 PM, 15th Jan                   Samer                   lease allow us some time to complete the delivery and we will follow the order with courier team           04:34 PM, 15th Jan                     SF                    Ok thx u           04:34 PM, 15th Jan                   Samer                   Is there anything else I can assist you with?           04:34 PM, 15th Jan                     SF                    Thxs           04:34 PM, 15th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:35 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5590098