Subject: New Reply Received - Splash account login
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 11:47:26 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Splash account login  Ticket comment <div>Dear Team </div>
<div><br></div>
<div>I tried everything but still a am not getting the link to reset my password. </div>
<div>Details </div>
<div>Dubai</div>
<div>Android </div>
<div>S21 ultra<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 14 Jan 2023 at 15:19, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv4781966842"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Upbobby,</div>
<div dir="ltr">
<div><br></div>
<div><span>Thank you for reaching out to us and giving us the opportunity to serve you.<br> </span></div>
<div>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.</div>
<div>​</div>
<div dir="ltr">​In addition to that,  kindly follow the below steps to reset the password for your account:</div>
<div dir="ltr">
<br>1. Click on "Forgot Password" Link on the login window.<br><br>2. Enter your registered email address (in small letters).<br><br>3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.<br><br>4. Click on the password reset link and change your password.<br><br>5. You can login now with your new password<br><br>
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<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</div>
<div>
<div dir="ltr">​</div>
<div>- Country of access</div>
<div>- type of device used</div>
<div>- Application version.</div>
<div>- System version</div>
<div dir="ltr">-Screenshot Of The Issue(If Possible)</div>
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<div><br></div>
<div dir="ltr">We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div dir="ltr">​<br>
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<div style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Centrepoint </span>Support Team</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5585901