Subject: New Reply Received - Broken item
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 16:25:28 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Broken item  Ticket comment <div>Hi, </div>
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<div>I am happy for the team to come and collect the item however your team has never tried to book a time in advance.</div>
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<div>Let them come on Monday at 12 pm</div>
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<div>Thanks </div>
<div>Komal </div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 13 Jan 2023, at 11:25 AM, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Komal.,</div>
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<div dir="ltr">Thank you for your patience.<br>
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<div dir="ltr">Our team has attempted to retrieve the item multiple times, but it seems that we have been unable to schedule a convenient time with you. We understand that your time is valuable, and we want to make sure that we resolve this issue as quickly as possible. Can you please provide a specific date and time when our team can retrieve the item? We appreciate your cooperation and understanding in this matter. If you are not willing to give the item back, please let us know if there is any alternative solution that we could offer to you<br>
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<div dir="ltr">Feel free to get in touch with us for further assistance.<br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Home Centre </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5531213