Subject: Ticket Assigned - Conversation with Dona Mary George
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 15:37:59 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dona Mary George Dona Mary George                    Hi           07:28 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:28 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Hello Dona Mary George , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:28 PM, 13th Jan                     Dona Mary George                    1           07:28 PM, 13th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:28 PM, 13th Jan                     Dona Mary George                    9409824722           07:28 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011023002037    You can also easily track your order from My Account > Order History.             07:28 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:28 PM, 13th Jan                     Dona Mary George                    2           07:28 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:28 PM, 13th Jan                     Dona Mary George                    1           07:28 PM, 13th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:28 PM, 13th Jan                     Dona Mary George                    [email-masked]           07:28 PM, 13th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:28 PM, 13th Jan                   Samer                   Hi Dona Mary George , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           07:30 PM, 13th Jan                     Dona Mary George                    Where is my order           07:30 PM, 13th Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:31 PM, 13th Jan                     Dona Mary George                    It was escalated case and your team tried to deliver it today           07:31 PM, 13th Jan                     Dona Mary George                    But till now there is no delivery happened           07:31 PM, 13th Jan                     Dona Mary George                    Nobody called me           07:31 PM, 13th Jan                     Dona Mary George                    Yet           07:31 PM, 13th Jan                   Samer                   We apologize for the inconvenience caused.We will check with the courier to expedit delivery process, and you will be contacted soon             07:31 PM, 13th Jan                     Dona Mary George                    Watttt           07:32 PM, 13th Jan                     Dona Mary George                    This is escalated case           07:32 PM, 13th Jan                     Dona Mary George                    They told if the delivery not happened           07:32 PM, 13th Jan                     Dona Mary George                    Then u will help me to cancel this order and give my money back           07:32 PM, 13th Jan                     Dona Mary George                    Please cancel this and give my money back           07:32 PM, 13th Jan                   Samer                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           07:33 PM, 13th Jan                     Dona Mary George                    What should I do           07:34 PM, 13th Jan                     Dona Mary George                    I need either the items or my money           07:34 PM, 13th Jan                     Dona Mary George                    Hope this is customer rights           07:35 PM, 13th Jan                   Samer                   We will do the needful asap ,please allow us some times           07:36 PM, 13th Jan                   Samer                   will update you soon via email id [email-masked]           07:36 PM, 13th Jan                   Samer                   Do you have another inquiry I can assist you with?           07:36 PM, 13th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:37 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5583916