Subject: Ticket Assigned - Conversation with Raj
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 13:09:38 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Raj Raj                    Good evening           04:45 PM, 13th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:45 PM, 13th Jan                    Centrepoint KW whatsapp bot                    Hello Raj , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:45 PM, 13th Jan                     Raj                    2           04:46 PM, 13th Jan                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:46 PM, 13th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:46 PM, 13th Jan                     Raj                    2           04:46 PM, 13th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:46 PM, 13th Jan                     Raj                    1           04:46 PM, 13th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           04:46 PM, 13th Jan                     Raj                    [email-masked]           04:46 PM, 13th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:46 PM, 13th Jan                     Raj                    Ok           04:46 PM, 13th Jan                   Samer                   Hi Raj , Good evening. Thank you for contacting Centrepoint. I'm Samer. I will be happy to help you.           04:50 PM, 13th Jan                     Raj                    Today i received my order, order number 8410260767, in my order one of item watch is out of order, 2 days back i return this watch and again they deliver me same piece what is this?           04:50 PM, 13th Jan                     Raj                    I have to pay again extra money           04:50 PM, 13th Jan                     Raj                    I am really disappointed           04:51 PM, 13th Jan                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:52 PM, 13th Jan                     Raj                    Ok           04:52 PM, 13th Jan                   Samer                   We apologize for the inconvenience caused. As we can see there is no return request  on the order 8410260767           04:56 PM, 13th Jan                     Raj                    Sir i can share previous record??           04:57 PM, 13th Jan                   Samer                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           04:57 PM, 13th Jan                     Raj                             04:57 PM, 13th Jan                     Raj                             04:58 PM, 13th Jan                     Raj                    We received your return request for order 8409629503 Casio Women's Silver Analog Me... . Our delivery partner will pick up your return in 2-5 days.           04:58 PM, 13th Jan                     Raj                    Last time i talk with Mazen           05:00 PM, 13th Jan                   Samer                   We apologize for the inconvenience caused.We will check with our team and will update you with details via email id  [email-masked]           05:01 PM, 13th Jan                   Samer                   Do you have another inquiry I can assist you with?           05:01 PM, 13th Jan                     Raj                    Yes           05:01 PM, 13th Jan                     Raj                    How i can return this item??           05:01 PM, 13th Jan                     Raj                    If i should order again i have to pay again delivery charge??           05:02 PM, 13th Jan                   Samer                   We apologize for the inconvenience caused.We will escalate your issue to the product team and will update you soon via email [email-masked]           05:03 PM, 13th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:04 PM, 13th Jan                     Raj                    Sir listen           05:04 PM, 13th Jan                     Raj                    My concern about delivery charge           05:04 PM, 13th Jan                     Raj                    Why i should pay again delivery charge?? This is  my mistake i received defect item??           05:05 PM, 13th Jan                     Raj                    Sir           05:08 PM, 13th Jan                   Samer                   We apologize to you, we cannot confirm the appropriate solution to your problem until after checking with the product team, and you will be notified of the details upon response           05:09 PM, 13th Jan                   Samer                   Do you have another inquiry I can assist you with?           05:09 PM, 13th Jan                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:09 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5583490